Frequently Asked Questions (FAQs)
Need help? You’re in the right place. Here are the answers to the most common questions we receive at booksorbytesllc. If you don’t find your answer here, please reach out to our support team.
General Information
1. What is booksorbytesllc?
We are a modern online bookstore dedicated to offering a curated selection of popular and engaging books. Our focus is on providing a seamless and secure shopping experience for readers across the United States.
2. What types of books do you sell?
Our collection is always growing, but we focus on popular categories including Literature & Fiction, Romance, Biographies & Memoirs, and Self-Help.
3. Your name is “Books Or Bytes.” Do you sell ebooks?
That’s a great question! Currently, our primary focus is on providing high-quality physical books. The “Bytes” in our name reflects our future ambition to expand into digital formats and ebooks. Stay tuned for future updates!
Ordering & Shipping
1. How long will it take to receive my order?
You can expect your order to arrive within an estimated 7 to 11 business days. This includes 2-4 business days for our team to process your order with our US-based partners, plus an additional 5-7 business days for shipping.
2. Where do my books ship from?
To ensure fast and reliable delivery, all of our books are shipped directly from our network of publishing and distribution partners located within the United States.
3. How much does shipping cost?
We offer a flat-rate shipping fee of $7.99 for orders under $199. All orders of $199 or more receive free shipping.
4. How can I track my order’s status?
Once your order is dispatched, you will receive a shipping confirmation email with a USPS tracking number, allowing you to follow your package’s journey.
Returns & Order Issues
1. What is your return policy?
We offer a 30-day return policy. You can return a book for any reason, provided it is in its original, unread condition. Please note that for returns due to “change of mind,” the customer is responsible for the return shipping cost. For full details, please review our Refund and Returns Policy.
2. What should I do if my book arrives damaged?
Please contact our support team at [email protected] within 7 days of delivery, including your order number and photos of the damage. We will arrange a free replacement or a full refund for you.
Account & Security
1. Is my payment information secure on your site? Yes. Your security is our top priority. We use SSL encryption across our entire site, and all payments are processed by trusted, PCI-compliant gateways like Stripe and PayPal. We never store your full credit card information.
2. How will the purchase appear on my bank statement? The charge on your statement will appear under our official company name, “BOOKS OR BYTES LLC”.
Still have questions?
Our customer support team is ready to assist you.
Company Name: Books Or Bytes LLC
Company Number: 202565615986
Address: 1401 21st St Ste R Sacramento, CA 95811, United States
Email: [email protected]
Phone: +1 (916) 617-9034
Contact Form: Click here
Business Hours: Our customer support team is available Monday through Friday, from 8:00 AM to 6:00 PM (Pacific Time, PT), ready to assist you promptly with any inquiries.
Response Time: We aim to respond to all customer inquiries within 1 Business day, ensuring you receive timely, reliable, and professional assistance.
