Refund and Returns Policy

Our Satisfaction Promise

At booksorbytesllc, we want you to be completely satisfied with the books you’ve chosen. If you need to return a product, this policy will guide you through our clear and straightforward process.

General Terms

  • 30-Day Return Window: You have 30 days from the date your order is delivered to initiate a return.

  • Product Condition: To be eligible for a return, the book must be in its original, unread, and resalable condition. It must be free of any damage, bent pages, or markings.

Return Cases & Shipping Costs

We categorize returns into two simple scenarios to clarify how shipping costs are handled:

1. Due to Our Error (Damaged, Defective, or Wrong Item): If the book you received is damaged, has a printing defect, or is not the title you ordered, we take full responsibility.

  • Return Shipping Cost: We will provide a pre-paid shipping label. You will not incur any cost.

  • Resolution: We will offer you the choice of a free replacement or a full refund.

2. Due to a Personal Request (Change of Mind): If you ordered the wrong book or simply changed your mind, we are happy to accept the return.

  • Return Shipping Cost: The customer is responsible for the cost of shipping the item back to us.

The Three-Step Return Process

  1. Step 1: Contact Support: Email our team at [email protected] with your order number and the reason for your return. For damaged or incorrect items, please attach photos.

  2. Step 2: Receive Instructions: Our team will review your request and reply within 1-2 business days with approval and detailed instructions, including the US-based return address.

  3. Step 3: Ship the Product: Carefully pack the book and ship it to the address provided.

Refunds

Once we receive and inspect the returned item, we will notify you of the approval status.

  • Timing: Your refund will be processed within 3-5 business days.

  • Method: The refund will be issued to your original payment method (via Stripe or PayPal).

Policy Exclusions (Non-Returnable Items)

The following items are not eligible for a return or refund:

  • Gift Cards.

  • Items marked as “Final Sale.”

  • Ebooks or other digital products that have been downloaded.

Regarding Exchanges

We do not process direct exchanges. The recommended method is to return your original item for a refund and place a new order for the book you would like instead.

Order Cancellations

You may request to cancel an order within 12 hours of purchase. After this period, your order has likely been sent to our US distribution partners for processing and cannot be canceled.

Restocking Fee

We believe in a simple process. booksorbytesllc does not charge a restocking fee for any eligible return.

Contact Us

Company Name: Books Or Bytes LLC

Company Number: 202565615986

Address: 1401 21st St Ste R Sacramento, CA 95811, United States

Email: [email protected]

Phone: +1 (916) 617-9034

Contact Form: Click here

Business Hours: Our customer support team is available Monday through Friday, from 8:00 AM to 6:00 PM (Pacific Time, PT), ready to assist you promptly with any inquiries.

Response Time: We aim to respond to all customer inquiries within 1 Business day, ensuring you receive timely, reliable, and professional assistance.